Crisis communication and reputational risks
Crisis management as a balancing act: paradoxes of crisis management in complex orgasations
Mats Heide, Charlotte Simonsson
Sensemaking of risks: the amplification of the E-coli outbreak by organisations and by news media in Germany
Juliana Raupp
Crisis resilience and communication in organsations
Daniel Simonsen
Complaint management in social media. How companies deal with critical comments on Facebook
Inga Crecelius, Sabine Einwiller, Sascha Himmelreich
Making sense of crisis communication: a study of EMPs and CMPs in municipalities
Finn Frandsen, Winni Johansen