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Strategy is a service! What business leadership can learn from service design -- aiheen ennakkoesittely
An exploration (and provocation) on how service design does create new perspectives on (and for) strategy and planning practices - at helping leadership harness the in- and out-bound powers of a holistic human-centered design approach to leverage lasting competitive advantage.
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Alexander Baumgardt, Systemic Partners
Alexander Baumgardt is a designer turned management consultant & educator - dedicated to explore and define applicable tactics and methodologies to master complexity and resolve uncertainty in business-, product- and service-strategy. Alexander's foremost goal and passion is helping decision-makers to see opportunities and become comfortable with innovative change.
Over a decade Alexander has built up a unique portfolio and methodology of systems thinking, interaction design, organization, strategic planning and visual modeling. As a designer turned consultant he has been involved in designing & advising award-winning experiences and programs in a diverse set of B2B and B2C industries such as automotive, consumer electronics, financial services, transportation, media, telecommunications and information technology.
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