Single student household

Where heard about: Spotted an add at her school about new very cheap broadband in Helsinki area.

Dod:

* there are good advertisement at Facebook etc.

* there are some 24Online-stands at school and also some advertemes on the walls for example

Getting started: After seeing the add Linda checked 24online web pages and desided to call their customer service. Linda ordered the 24online campaing connection

DoD:

*  there are clear and nice web pages about 24online and their services

*  there is somebody to answer to the phone

Installation: Linda got the connection working three days after making the order. ????

Dod:

 * the instructions are easy to get if needed

Usage: After the connection got up and running Linda has been very satisfied with her internet. The bill makes her smile every time because it's so cheap! :)

Dod:

* there is some customer help deks avaible if needed

* bills are in time

General feedback: Linda has been specially happy with the fast and easy to reach customer services. The speed of her connection has satisfied her needs.

Dod:

* Some place to give feedback

Improvement suggestions: