Name Pentti
A role or job title: alone living grand father
Quotes in the personas language:
Pentti is 75 years old man. He has lots of grand children but no wife. He lives alone. Everybody needs an internet acces nowadays so his son has bought him an 24online internet access. He really dont even use internet for anything. He try sometimes to pay bills and read some newsletter but is's all. It's more son's intresse to have that. Ofcourse, when grand children are visiting, they like to go to internet to use Facebook, game sites and You Tube. Children can sometimes tell grand dad that he has a very low speed but then grand dad tells them that he doesnt need faster. Pentti likes that 24Online is a finnish broad band.
Goals: To get an internet access because his son wants him to have that
Motivations: Nobody cant live without internet access. It's time to get that. It is finnish.
Pain point: What is 240nline. Can I count for that ? It's not Elisa or Sonera.
Design imperatives
It is easy to use.
User story
" My son tell me that is time to me get an internet access too, like mobile phone couple years ago. "